Privacy Policy

Privacy Policy

Leasehold Solutions Limited (we) are committed to protecting and respecting your privacy. This policy, (together with our Terms of Use and Cookie Policy and any other documents referred to in it), sets out the basis on which any personal data as collected from you, or that you provide to us, will be processed by us. For the purpose ofthe General Data Protection Regulation (GDPR) the data controller is Leasehold Solutions Limited, Woolwich House, 43 George Street, Croydon CR0 1LB.

How your personal information is used by us

Your information will be held by Leasehold Solutions.

How we use your personal information

This privacy notice is to let you know how Leasehold Solutions promises to look after your personal information. This includes what you tell us about yourself, what we learn by having you as an asset, and the choices you give us about what marketing you want us to send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

Our Privacy Promise

We promise:

  • To keep your data safe and private;
  • Not to sell your data;
  • To give you ways to manage and review your marketing choices at any time.

Who we are
You can find out more about us at www.leaseholdsolutions.com.

If you have any questions, or want more details about how we use your personal information, you can ask us by emailing us at privacy@leaseholdsolutions.com

How the law protects you

As well as our Privacy Promise, your privacy is protected by law. This section explains how that works.
Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. The law says we must have one or more of these reasons:

  • To fulfil a contract we have with you, or;
  • When it is our legal duty, or;
  • When it is in our legitimate interest, or;
  • When you consent to it.

A legitimate interest is when we have a business or commercial reason to use your information. However, even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
Here is a list of all the ways that we may use your personal informationand which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.

What we use your personal data for

Our reasons

Our legitimate interests

o To manage our relationship with you or your business
o To develop new ways to meet our customers’ needs and to grow our business
o To develop and carry out marketing activities
o To study how our customers use products and services from us and other organisations
o To provide advice or guidance about our products and services

o Your consent
o Our legitimate interests
o Our legal duty

o Keeping our records up-to-date, working out which of our products and services may interest you and telling you about them
o Developing products and services, and what we charge for them
o Defining types of customers for new products or services
o Seeking your consent when we need it to contact you
o Being efficient about how we fulfil our legal duties

o To develop and manage our brands, products and services
o To test new products
o To manage how we work with other companies that provide services to us and our customers

o Our legitimate interests
o Our legal duty

o Developing products and services, and what we charge for them
o Defining types of customers for new products or services
o Being efficient about how we fulfil our legal and contractual duties

o To deliver our products and services
o To make and manage customer payments

o Our legitimate interests
o Our legal duty

o Being efficient about how we fulfil our legal and contractual duties
o Complying with regulations that apply to us

o To respond to complaints and seek to resolve them

o Our legitimate interests
o Our legal duty

o Developing and improving how we deal with financial crime, as well as doing our legal duties in this respect  
o Complying with regulations that apply to us
o Being efficient about how we fulfil our legal and contractual duties

To run our business in an efficient and proper way

o Our legitimate interests
o Our legal duty

o Complying with regulations that apply to us
o Being efficient about how we fulfil our legal and contractual duties

Groups of Personal Information

We use different kinds of personal information, and group them like this:

Type of personal information

Description

Contact

Your name, where you live, and how to contact you

Contractual

Details about the products or services we provide to you

Locational

Data we get about where you are, such as may come from your mobile phoneor device and/or the address where you connect a computer to the internet.

Technical

Details on the devices and technology you use

Communications

What we learn about you from letters, emails, and conversations between us

Open Data and Public Records

Information about you that is openly available on the internet

Usage Data

Other data about how you use our products and services

Consents

Any permissions, consents, or preferences that you give us. This includes things like how you want us to contact you.

Where we collect personal information from

We may collect personal information about you (or your business) and from these sources:

Data you give to us:
  • When you apply for our products and services;
  • When you talk to us on the phone;
  • When you use our websites and mobile device apps;
  • In emails and letters;
  • In customer surveys;
  • If you take part in our competitions or promotions.
Data we collect when you use our services. This includes the amount, frequency, type, location, origin and recipients:
  • Payment and transaction data;
  • Profile and usage data. This includes the profile you create to identify yourself when you connect to our internet, mobile and telephone services. It also includes other data about how you use those services. We gather this data from devices you use to connect to those services, such as computers and mobile phones, using cookies and other internet tracking software.
Data from third parties we work with:
  • Organisations that introduce you to us;
  • Social networks;
  • Agents working on our behalf.
Who we share your personal information with

We may share your personal information with companies to which we introduce you.

We may need to share your personal information with solicitors and valuers to provide you with the product or service you have chosen.

We may also share your personal information if the make-up of Leasehold Solutions changes in the future:

  • We may choose to sell, transfer, or merge parts of our business, or our assets. Alternatively, we may seek to acquire other businesses or merge with them.
  • During any such process, we may share your data with other parties. We will only do this if they agree to keep your data safe and private.
  • If the change to our Company happens, then other parties may use your data in the same way as set out in this notice.
If you choose not to give personal information

We may need to collect personal information by law, or under the terms of a contract we have with you.

If you choose not to give us this personal information, it may delay or prevent us from providing a service. It could mean that we cancel an agreement or service you have with us.

Any data collection that is optional would be made clear at the point of collection.

Marketing

We may use your personal information to tell you about relevant products and offers. This is what we mean when we talk about ‘marketing’.

The personal information we have for you is made up of what you tell us, and data we collect when you use our services, or from third parties with whom we work.

We study this to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.

You can ask us to stop sending you marketing messages by contacting us at any time.

We may ask you to confirm or update your choices if you take out any new products or services with us in future. We will also ask you to do this if there are changes in the law, regulation, or the structure of our business.

If you change your mind you can update your choices at any time by contacting us.

How long we keep your personal information

After you stop requiring our services, we may keep your data for up to ten years for one of these reasons:

  • To respond to any questions or complaints;
  • To show that we treated you fairly;
  • To maintain records according to rules that apply to us.

We may keep your data for longer than ten years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes.

How to get a copy of your personal information

You can access your personal information we hold by writing to us at this address:
Leasehold Solutions, Woolwich House, 43 George Street, CROYDON CR01LB

Letting us know if your personal information is incorrect

You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this via privacy@leaseholdsolutions.com.

If you do, we will take reasonable steps to check its accuracy and correct it.

What if you want us to stop using your personal information?

You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.

There may be legal or other official reasons why we need to keep or use your data, but please tell us if you think that we should not be using it.

We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.

You can ask us to restrict the use of your personal information if:

  • It is not accurate;
  • It has been used unlawfully but you do not want us to delete it;
  • It not relevant any more, but you want us to keep it for use in legal claims;
  • You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.

If you want to object to how we use your data or ask us to delete it or restrict how we use it, please contact us.

How to withdraw your consent

You can withdraw your consent at any time. Please contact us if you want to do so.

If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.

How to complain

Please let us know if you are unhappy with how we have used your personal information. You can contact us at the address above.

You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern.

Changes to our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page.

For further information on extending your lease or buying your freehold, please call us free of charge on 0808 1311 109 or use our form below.



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